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FEANDREA classical cats climb tree is well-designed and can be placed in your home wherever you like, providing more playing space for your lovely cat. It is also an ideal for cats to sleep or hide. With the big base plate (50 x 36 cm) and advanced sisal pillar, it is stable and durable. The sisal pillar is good for cats to sharpen their claws and protect your furniture from scratch. Songmics cat tree must be a good partner for your cats.
- It is normal that the mouse or ball used for decoration falls off in the short time.
- There may be some smell when unpack the packaging. Please put it outside and the smell will disappear within several days.
- Please retighten the screws after 2-3 days.
- It is recommended to lean the cat tree against the wall to ensure the stability.
- Max. Load: 1 cat (which should not exceed 7 kg)
- If your cat starts to chew or eat the furry balls or elastic band, please remove the toys and keep them out of the reach of your cat
- Colour: beige
- Overall height: about 70 cm
- Base plate size: about 50 x 36 cm
- Square cat house size: about 40 x 36 x 12 cm (W x D x H)
- Weight: about 4.1 Kg
- 1 x Cat Climbing Frame
- 1 x Instructions (EN, DE, FR, ES, IT)
Free standard shipping on ALL ORDERS shipped within the mainland UK.
In general, your order will be delivered by a third-party provider (e.g. DPD, DHL, UPS) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 7-20 working days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.
After the package has been dispatched, we will send you the tracking number so that you can track the package. On the website of the responsible shipping company, you can check the shipping status and, if necessary, set delivery preferences.
If you need an expedited shipment, please send an email to our customer service with details, or call us at +44 203 290 3929 (Mo- Fr: 10:00-17:00). We will get back to you as soon as possible.
No Delivery to Isle of Man, Guernsey, Jersey, the Shetland Islands.
No delivery to PO Box and BFPO (British Forces post office) addresses.
You have the right to cancel the order within fourteen days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.
You will bear the direct cost of returning the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. For more details, please check our Return & Cancellation Policy.
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.